Shipped from Overseas allows you to source and shop products internationally and have them delivered to you here in Nigeria.

Products in this category are clearly marked "SHIPPED FROM OVERSEAS" in color blue on our product display catalogs and pages.

Warranty conditions vary by product, please check individual product pages for details. Product manuals, instructions and safety warnings may not be in destination country languages.

You will only pay what is quoted as total cost at checkout.

You can pay with your Naira bank card via the authorized online payment methods on Jumia. Note that Payment on Delivery is restricted to selected items.

Once your order is shipped, Jumia cannot stop its delivery as the import process has started. Cancellations are therefore not authorized after order has been confirmed.

The delivery timeline is indicated on the product page under the name of the seller. It is in business days, thus, it doesn't take into account weekends and public holidays. It includes the time for the seller to fulfill the order, the international shipping to Nigeria, the customs clearance in Nigeria and the first attempt to deliver your order. Click here to see our delivery timelines.

In case your item has not yet reached you within the estimated delivery time displayed on the product page, please contact our Customer Service here

You will be able to inquire about the estimated delivery date and other related information.

Simply click Your order and enter your order number then the Track button. If you are already logged in, click My orders and Check Status.

Items on Jumia Global are prepaid only . You can pay using Jumia pay or web pay with your naira debit / credit card .

Yes, Selected Abutiu Ka Overseas items in the warehouse under Jumia express are eligible for Cash on Delivery.

Please click here

No, you will only pay what is quoted as total cost at checkout, no more. You are not expected to pay any additional duties or taxes. If you are asked by Customs or our logistic partner to pay duties, please contact our Customer Service here

For items flagged as “Shipped from Overseas”, returns are only accepted for the reasons below :

Reason DescriptionDefective ItemItem is damaged upon delivery or not according to manufacturer’s specificationWrong ItemIf you received an item different from what you ordered.Changed mindIf item is still in its original packaging with seal intact

For example, we do

not accept returns if size does not fit, or if client dislike the product (color, material, style). We encourage you to carefully check full description of the items and confirm it will meet all your expectations before placing your order.

Track the status of your order:

1. Log into your Jumia account

2. Select ‘Account’ in the upper right-hand menu

3. Select ‘Orders’

4. Find the item you would like to track and click ‘see details’

5. Select the “track item” to display delivery details

6. You also receive delivery updates via email Account mailbox and App notifications to make it easy to know when your order will be delivered.

7. For additional support please contact us here

Placing an order on Abutiu Ka:

1. Enter the name of the item you’d like to buy in the search bar. You can also browse for products by selecting the category on the left side of your screen

2. Click on a product to learn more about it or add to your cart

3. Click add to cart and proceed to the checkout page

4. Register or login into your existing account by entering your email and password

5. Enter your shipping/billing information ensuring your address is complete and accurate

6. Select a Delivery Method

7. Choose your preferred Payment Method

8. Click on Confirm Order to complete your order.

9. For additional support contact us at 07006000000. Our hours of operations are 8am - 8pm on Mondays to Sundays.

If you are having trouble adding products to your cart please make sure that you have made all relevant size and color selections. If you still have problems this may mean that the item you are trying to buy is sold out. For additional support contact us at 07006000000. Our hours of operations are 8am - 8pm on Mondays to Sundays.

In addition to home delivery you can also choose to pick up your order at one of many Jumia Pick up Stations.

To locate the most convenient location for you please click here

Delivery fees are the costs incurred by Jumia and our logistics partners to deliver to your selected address. Delivery fees vary based on your geographic location delivery method shipment method and the size or category of the product you ordered. You can review delivery fees before placing your order on the product page as well as during checkout

We aim to avoid delays however due to unforeseen circumstances such as severe weather or custom restrictions (for Jumia Global items) etc. packages can face delays. If your delivery is more than 24 hours late, please contact us here. We will also send you an update via email as soon as it’s available for delivery

Our delivery associates are required to have enough change should you require it. However to avoid any inconvenience we would recommend you have the exact amount as stated in the order confirmation email

Our delivery associate has clear visibility on your delivery address as inputted at time of order placement. Therefore, they should not request any additional information including your location. However, should the address be incomplete or incorrect they may get in touch with you to confirm the address and avoid delivery failure

We take customer satisfaction seriously. If you’re unhappy with the service provided by our delivery agent please contact us here to report the incident so we can take the necessary corrective actions

Not to worry we will reschedule your order the next business day. We will make a total of 2 attempts to deliver the package before canceling your order. You will be notified before we make the second attempt, so we request that you remain available to avoid order cancellation

Items from different vendors are shipped separately to ensure that there is no delay in fulfilling your order. You wil receive all your items within the delivery period mentioned on the product pages of each of these items. You can check the status of your order here anytime or by following these simple steps:

1. Log into your Jumia account

2. Select ‘Account’ in the upper right/left hand menu

3. Select ‘Orders’

4. Find the item you would like to track and click ‘See details’

5. Select the “track item” to display delivery details

6. You also receive delivery updates via email Account mailbox and App notifications to make it easy to know when your order will be delivered.

We will also send regular updates via email My Account Inbox or App push notifications

Once an order has been placed you can no longer change the delivery details. We recommend you verify your delivery information on the checkout page prior to submitting your order

You must refuse to accept the delivery of an open package as we can’t guarantee the conformity of the product received and we will not accept returns of unsealed products should you change your mind

Once an order has been placed the delivery method cannot be changed. We recommend you verify the delivery details including timelines and shipping fees on the checkout page prior to placing your order

Delivery timelines vary by area. Full details can be found here

We are committed to offering our customers only 100% genuine and original products. Any seller found to be selling non-genuine products is penalized and/or delisted from Jumia

Jumia normally offers new products from our sellers. However some of our sellers do offer refurbished items at a competitive price. It will be stated clearly on the product page if an items is a refurbished product.

Prices on Jumia are not negotiable. Our teams are working constantly to get the best quality products at competitive prices. Also you may opt to use a promotional voucher for an added discount if available and usage conditions are met. Please keep an eye on our social media updates to be informed about our campaigns and flash sales for best prices.

Jumia has thousands of sellers and it is normal that same item is sold by multiple sellers. This allows you to choose your preferred seller considering their ratings and offer. When a product is sold by different sellers you will find the alternatives available on the product page.

We only accept Naira For additional support with order placement contact us at 07006000000. Our hours of operations are 8am - 8pm on Mondays to Sundays.

We hate to see you leave. You can leave your account on hold and come back whenever you want. However if you still wish to close your account please follow the steps below:

1. Log into your Jumia account

2. Select ‘Account’ in the upper right hand menu

3. Select ‘Close Account’

4. Choose the reason why you wish to delete your account and click 'Close my account

Please note your account cannot be reinstated once you submit your request

1. Click on this link

2. Type in your email or phone number; and password

3. You will first automatically receive the OTP by SMS first. If you don't have access to your phone number request the OTP via email at the next attempts (after the 20 seconds timeout)

4. Put the OTP in the 4 boxes.

5. Click on Profile Details and from there choose Edit phone number and change your phone number

6. Receive an OTP through SMS on the new phone number

7. Enter the OTP in the box

8. The phone number is now changed!

This means this phone number is already checked by our security system and associated with another account. If this is your phone number you may claim it back using our Claim phone feature:

1. After choosing Edit phone number on Profile Details and change your phone number

2. Click on Claim this number

3. Receive an OTP through SMS on the new phone number

4. Enter the OTP in the box

5. The phone number is now changed!

If you can’t claim the phone number you can try using a different one to create your account.

This may have been due to a network or service provider issue we invite you to request a new OTP on the My Jumia platform.

Kindly note that the OTP will be sent via SMS the first time you can request it by email on the next attempts.

Kindly note that the verification code (OTP) will be sent via SMS the first time. You can then request the verification code via email on the next attempts.

You can log in on Jumia by following the next steps :

1. Click on Account at the right of your screen.

2. Type in your email address or phone number. (Please make sure to compute an email address/ phone number with correct format).

3. Type in your password. (Please make sure to compute a password with correct format).

4. You can now log in!

You can create an account by following the next steps:

1. Click on Account at the right of your screen.

2. Add the required information: email address or phone number your desired password name birth date & gender. (Please make sure to respect correct format).

3. As an option you have the possibility to set up a 6-digit PIN to secure your account and submit.

4. Your Jumia account is now created!

You can reset your password by following these steps:

1. After typing your email or phone number please click on Forgot your password

2. We will send a 4-digit verification code to your email.

3. Once you get the code by email please insert the code on Jumia platform.

4. You will then be able to submit your password reset and use your new password

Thank you for bringing this to our attention. Please make sure to clean your finger and to press well to configure your fingerprint

If you still do not succeed kindly contact Customer Service.

1. Log into your Jumia account

2. Select Account in the upper right hand menu

3. Select Orders

4. Find the item you would like to return and click Request a return

5. Select the number of items you wish to return the reason of the return and give us more details to help us identify the issue with the product

6. Select your preferred refund method

7. Select your preferred return method (pick up from your address or drop off at a pick up station)

8. Check your information and submit your return request

Once your return request has been submitted it will generally be processed as follows:

1. The item you wish to return will be collected by Jumia according to the return method you have chosen: Either picked up by our delivery associate or to be dropped off in the chosen Jumia station. Check pick up stations around you here

2. Once collected the item is verified by our Quality Check Team to validate your return claim and ensure the return conditions (including the state of packaging conformity with the product description etc.) have been met. If your return request is declined you will receive a communication to that effect and your item will be returned to your initial delivery address.

3. Once collected the item is verified by our Quality Check Team to validate your return claim and ensure the return conditions (including the state of packaging conformity with the product description etc.) have been met. If your return request is declined you will receive a communication to that effect and your item will be returned to your initial delivery address

If your return request is validated our refund timelines will be as follows:

1. If you paid using Credit Card/Debit Card/Bank transfer: Your refund will be initiated within 2-5 days after your item has been collected/dropped off and you will receive a communication from Jumia to that effect. Once initiated your refund will be visible in your source account within 3-7 days

2. If you paid using Cash on Delivery: Your refund will be initiated within 2-5 days after your item has been collected/dropped off and you will receive a communication from Jumia to that effect. Once initiated your refund will be visible in the bank account you provided during return creation within 3-7 days

3. If you paid using Cash on Delivery: Your refund will be initiated within 2-5 days after your item has been collected/dropped off and you will receive a communication from Jumia to that effect. Once initiated your refund will be visible in the bank account you provided during return creation within 3-7 days.

You will receive regular updates via email/SMS advising you of the status of your request

Please note that for our customer safety and protection the following items cannot be returned except if you have received a wrong defective counterfeit damaged incomplete or expired item: swimwearunderwear lingerie earrings cosmetics fragrances groceries drugs food supplements software tickets and adult products.

If your return request meets the eligibility conditions it will be approved. Otherwise our Quality Check Team will have to decline your claim following a thorough inspection.For example you may have returned the item without its original packaging or an unsealed product (such as phones and laptops) has been returned but does not present any functionality issues following a check by our specialized team.

Your return request was not validated by our Quality Check Team as return conditions have been met or your return claim could not be confirmed following extensive testing.For example you may have returned the item without its original packaging or an unsealed product (such as phones and laptops) has been returned but does not present any functionality issues. If you refuse to accept the item we will keep it in our warehousing facility for a period of 30 days during which will send you a reminder to pick it up. Beyond this timeline the item will be forfeited and will become a property of Jumia with no refund to be issued to you.

Please note such products carrying the tag For Jumia Vendors Only are reserved to eligible Jumia sellers only to ensure we deliver your orders in a packaging that meets our standard and your expectations. Therefore you are not entitled to purchase such products unless you have an active Jumia seller account

Sorry to hear about this. We ensure all refunds are issued in accordance with the amount paid at the time of order placement. Kindly contact us here to investigate the case and provide adequate resolution

Warranty information is displayed on each product’s listing page. For more information on claiming under warranty please click here

There are no charges for shipping a product back to Jumia

If you are returning a Jumia Global item and the return is not the result of Jumia error or seller error (i.e., you have changed your mind, or the size does not fit as expected) you will not receive any refund on delivery fees.

At the moment Jumia does not offer replacement or exchange of an item; however you can still return an item and receive a full refund.

For items purchased on sale the amount refunded will be the exact amount paid and not its original value.example: If you purchased an item on sale for [N2000] and its original value was [N4000] we will refund you [N2000].

If you purchased an item with a refund voucher we will refund you the sum of the amount you paid and the amount of the Jumia refund voucher.For example: If you purchased an item for [N4000] and made partial payment using a [N2000] refund voucher and paid [N2000] directly we will refund you [N4000].

Please note that refund methods cannot be changed once your item has been returned to us. However if you still have the item in your possession and are still within the return window you may cancel the return request by speaking to our customer service team. You can then create a new request choosing the refund method that best suits your needs.

If your return request is validated our refund timelines will be as follows

1. If you paid using Credit Card/Debit Card/Bank transfer: Your refund will be initiated within 2-5 days after your item has been collected/dropped off and you will receive a communication from Jumia to that effect. Once initiated your refund will be visible in your source account within 3-7 days.

2. If you paid using Cash on Delivery: Your refund will be initiated within 2-5 days after your item has been collected/dropped off and you will receive a communication from Jumia to that effect. Once initiated your refund will be visible in the bank account you provided during return creation within 3-7 days.

3. If you paid using Voucher: Your refund will be initiated within a day after your item has been collected/dropped off and you will receive a communication from Jumia to that effect. Once initiated your refund will be visible in the bank jumia store credit within 3-7 days.

4. If these timelines were already exceeded and you have not yet received your refund please contact usherefor support.

5. Note: that if your return request was declined you will receive a communication to that effect and your item will be returned to you.

If you no longer wish to return an item please contact us here to cancel your request. Also when you are contacted for pickup you may ask the delivery associate in charge of picking up your item to cancel the request on your behalf.

The following factors may impact your access to this payment option: 1. The item you ordered is shipped from overseas is a digital product or an insurance item; 2. Your cart is below the minimum or above the maximum amount allowed to enjoy payment on delivery; 3. Your delivery option (address in a distant region select pick up station) is not eligible for Pay On Delivery; 4. Payment on delivery is not allowed on your account based on your past delivery experience

To use an existing voucher: 1. Log into your Jumia account 2. Select ‘Account’ in the upper right/left hand menu 3. Select ‘Vouchers’. All vouchers linked to your account are listed on this page. Alternatively you may also have received a code via email or obtained it via social media. Once you locate the code you wish to use copy it 4. Paste the code in the “Do you have a voucher?” section of the checkout and click “Apply” 5. Your order total will be instantly adjusted based on the voucher value 6. Proceed with your order by clicking “Confirm”

You may get an error message in one of the following scenarios: 1. Voucher code was entered incorrectly or includes a space or special character 2. Voucher code was issued for another Jumia account. Voucher codes are linked to your account and are not transferable 3. Voucher code has already been redeemed 4. Voucher code has expired 5. Voucher code has reached the maximum number of redemptions

Voucher validity period may vary and depending on voucher type it may not be possible to reactivate it. To know more visit your 'Vouchers' section under 'Account'

Voucher usage conditions including minimum order values may vary. To know more visit your 'Vouchers' section under 'Account'

There are many factors that may impact your payment success. Ensure you input the correct banking information (card number expiry date CVV) and that you have sufficient funds on your card/account. Also network and connectivity issues with your issuing bank may lead to a payment failure. Your bank may also send you a verification code (OTP) via SMS so please ensure you have access to your phone at the time of completing the transaction. A transaction on the payment platform is valid for a limited period of time so please ensure you complete it before it times out

On rare occasions technical issues may occur preventing us from confirming the transaction although your account may have been debited. Not to worry you will receive a refund should this issue occur. Please contact us contact us to request a refund back to your account.

This provides you an opportunity to pay by transfering directly via your bank's mobile banking App or Internet Banking to the Merchant account displayed.

If you have a pending transaction currently being processed you may be unable to initiate another payment using bank transfer option immediately. You may need to wait for about 10 mins before initiating another transaction using bank transfer. Please contact us. If this persists longer than 10 mins.

If you have transferred a wrong amount while using the bank transfer method an automatic reversal will be done to you in 1-3 days.

Card payments from your bank may not be currently accepted following recent changes in Visa and Mastercard payment processing. Please refer to your issuing bank for more details. In the meantime we recommend you opt for another payment method

Your Jumia store credit can be granted as the result of the following: 1. refunds due to cancellations/returns 2. rewards/Top-ups. Your Jumia store credit can be used across Jumia and Jumia Food and JumiaPay platforms although certain conditions may apply. To view your available Jumia store credit you can click on 'Account' then check the Jumia Store Credit section. Also you may log in to JumiaPay and check your balance

Jumia Pay is a secure and easy way to pay for your Jumia orders. Additionally, it speeds up the refund process meaning you may be refunded in as little as 24 hours on your Jumia store credit

Please ensure you have selected the return method “I want Jumia to collect this item” (otherwise you are required to drop the item at the selected Jumia station). If yes please note our return collection timelines are as follows: Your item will be picked up within the next 3 days following your return creation.

JumiaPay on delivery is an easy quick method of payment which allows you to pay by card mobile money or bank transfer at the time of delivery instead of cash.

You simply have to follow the steps below: - Ask our delivery/PUS agent to use JumiaPay to pay for your package - The agent will share a QR code with you. Scan it to be redirected to the JumiaPay checkout platform. Alternatively the agent may send you the link to the checkout page via SMS - Once on the JumiaPay platform you may either login with your Jumia account or opt to pay as a guest. If you choose to login you will be prompted to receive a OTP via SMS/email before proceeding to the checkout - Please follow the payment steps as indicated - Once the payment is completed the delivery/PUS agent will receive a confirmation message and will hand you your package

On rare occasions your payment may not be successful. Please ensure you input the correct payment information (card number expiry date CVV) and that you have sufficient funds in your card/account. Also network and connectivity issues with your issuing bank may lead to a payment failure. Your bank may also send you a verification code (OTP) via SMS so please ensure you have access to your phone at the time of completing the transaction. A transaction on the payment platform is valid for a limited period of time so please ensure you complete it before it times out. Should you require additional assistance please

Yes, you may pay for all packages being delivered by the same agent in one instance using KaPay on Delivery.

If you have opted to pay as a guest (using our Guest Checkout) you will be refunded through the same payment method which means that orders paid via card or bank transfer will be refunded back to your bank card/account.

Yes the person receiving the package may scan the QR code shown by the delivery/PUS agent. Alternatively, the agent can send the link to the KaPay checkout platform to the person who will pay for the order.